The MATE
User Guide.

01 · GET STARTED

From sign-in to your first answer.

Your account carries access and your plan across supported devices. Your chat history remains on the device or browser where you create it.

Install or open MATE

1. Visit Download and choose your platform, or open app.swissmate.ai.
2. Sign in using one of the options shown on your platform.
3. Choose your appearance, then open a new chat.

Send your first message

1. Tap or click the message field.
2. Write your question, or choose a suggestion.
3. Select the send arrow. You can stop an answer at any time.

02 · CHAT

Write, review and continue.

MATE presents answers in a readable format and keeps the controls you need close to the conversation.

Work with an answer

• Copy or share: use the controls beneath a finished answer.
• Read aloud: choose the speaker control when it is shown.
• Try again: ask MATE for another answer to the same question.
• Continue: choose a suggested follow-up or write your own.

Add a document or image

1. Select the attachment control beside the message field.
2. Choose a document, photo or camera option offered on your device.
3. Review the attachment, add your question and send.

Manage your chats

• Open History to find, rename or remove saved conversations.
• Use search to find text in chats stored on the current device.
• Export conversations before moving them to another device or clearing browser data.

03 · PRIVACY

Privacy first, in practice.

MATE gives you clear control over where conversations are stored and when they are deleted.

• Conversation content: MATE does not retain it on its systems after Swisscloud processing.
• Training and advertising: MATE does not sell conversation content or use it for advertising, profiling or model training.
• Chat history and Memory: stored on the device or browser where you use MATE.
• OnDevice Mode: keeps the request and answer on your device.
• Account records: account, billing and support information stays separate and is retained only as needed for the service and legal obligations.

Choose what is saved

1. Open Settings → Data.
2. Choose whether to save history.
3. Optionally set automatic deletion after 7, 30 or 90 days.
4. Review or clear Memory, chats and generated images whenever you wish.

Protect access on your device

1. Open Settings → Privacy and Security.
2. Switch on App Lock and follow the options shown on your device.
3. Save the recovery file somewhere secure.

For the complete legal explanation, read the Privacy Policy.

04 · TOOLS

Choose the right way to work.

The composer shows the tools available for your current platform, plan and mode.

OnDevice Mode

1. Open Settings → OnDevice Mode.
2. Follow the setup steps shown for your device.
3. Complete the one-time setup while online.
4. Select OnDevice Mode before sending. MATE clearly shows when it is active.

Use OnDevice Mode for private offline work. Select Swisscloud Mode when you want current web information, image creation or other online features.

Voice

1. Tap the microphone when voice input is available.
2. Speak, then review the transcript in the message field.
3. Edit if needed and send when you are ready.

MATE requests microphone access only when you choose voice input. Choose an on-device voice option where it is shown.

Web Search, images and Expert Mode

• Web Search: turn it on for current information. MATE uses privacy-first handling and lists sources with the answer.
• Create image: describe what you want and keep the result with your conversation.
• Expert Mode: choose it for complex research and review the sources included with the result.

05 · SETTINGS

Make MATE work your way.

Settings are grouped around your account, privacy, appearance and conversation preferences.

Appearance and personalisation

• Choose Bright, Dark or another available design.
• Select an accent colour, wallpaper and chat text size.
• Tell MATE how to address you and choose a reply style.
• Choose an answer language or let MATE follow the language you use.

Memory and Custom Mates

• Review and remove Memory entries in Settings → Data.
• Create a Custom Mate for a recurring task, then edit or remove it whenever you wish.
• Your saved Memory and Custom Mates remain under your control on your device.

Accessibility

MATE follows your device's accessibility preferences, including text size, bold text, increased contrast, reduced motion and screen-reader settings. You can also adjust chat text size in Appearance.

06 · PLATFORMS

MATE, where you need it.

Each version is designed for its platform. The app labels the options available on the device you are using.

Visit Download for current availability and install instructions.

07 · ACCOUNT & SUPPORT

Your plan and account, under your control.

Plans and billing

1. Open Settings → Account and Subscription.
2. Choose a plan and review the price, trial and renewal information before confirming.
3. Manage or cancel through the App Store, Google Play or web billing portal where you subscribed.

See Pricing for current plan details.

Delete your data or account

• Use Settings → Data to manage content stored on the current device.
• Use Settings → Account to delete your account.
• Cancel an active subscription separately through the provider where you purchased it.

Need help?

Contact the MATE team through MATE Support. Share only the information needed to answer your request.