How we use AI in our services

Consulting and planning

The role of AI

In consulting we plan the use of AI: which processes it can support, with which models and in which operating mode. The analysis of your processes and the concept are done by people on our team.

Hardware

When we recommend hardware, it is for running open language models on your premises. The sizing depends on model size, context length and the number of concurrent users.

Building it in

The role of AI

Here AI is the key technology as the label defines it: the AI functions we build in do not work without it.

Models

We use state-of-the-art open-weight or open-source models, including models from the Qwen, Gemma, GLM and Apertus families. Which models run in a given case depends on the deployment. We curate, test and modify the models before use.

Third-party services

We do not use third-party services for model inference. External AI services are connected in a project only if you explicitly approve them.

Your data

Your documents and databases are indexed so the model can answer from them. The method is called retrieval-augmented generation. The model is not trained on your data in the process.

Where it runs

In our own data centres in Switzerland or on your equipment.

On your premises

The role of AI

The models run on your own hardware in your server room. Which ones depends on your use case and your equipment.

Model maintenance

We check new model versions before we offer them to you.

Confidential

Training

We do not use customer data to train models. That holds in the MATE Cloud and on your equipment alike.

The association's five dimensions

In integration and operation AI is the key technology. In consulting it is the subject of planning. The language models we use are open-weight models, and none of them is a third-party service.

Hosting

Self-hosted, in our own data centres in Switzerland or on the customer's equipment.

Level

Base models, run directly. No embedded service that model inference would depend on.

AI technologies

Large language models, generative AI and retrieval-augmented generation.

Origin and type

Open-weight or open-source models, including models from the Qwen, Gemma, GLM and Apertus families. No closed-source models from third parties.

Manipulation and fine-tuning

We curate, test and modify the models before use.

About the label at swissmadesoftware.org

These services are provided by Swisswise GmbH. The company discloses its use of AI on its own site as well.

The services disclosure at swisswise.com